Ah, airlines. Can't live with 'em, can't live without 'em.
The damaged my friend's hurdy-gurdy. She's a professional musician, so this is an instrument she uses to earn her living. She called head office when she got home, unpacked it and found the damage. They told her to take it back to Seattle airport (a long round-trip) so their customer service staff could see the damage, but the guy in charge there refused to look at it. When she asked him to call headquarters he had the police escort her off the premises as a troublemaker. Anyone less like a troublemaker would be hard to find.
no subject
The damaged my friend's hurdy-gurdy. She's a professional musician, so this is an instrument she uses to earn her living. She called head office when she got home, unpacked it and found the damage. They told her to take it back to Seattle airport (a long round-trip) so their customer service staff could see the damage, but the guy in charge there refused to look at it. When she asked him to call headquarters he had the police escort her off the premises as a troublemaker. Anyone less like a troublemaker would be hard to find.
Full story here: http://oplandfreeman.blogspot.com/2011/11/in-conclusion-continental-break-hurdy.html?spref=fb
She still hasn't been fully compensated.